| BASKET ITEMS:|
This web site is owned and maintained by James Maddock t/a The Green Chronicle (henceforward known as The Green Chronicle)
The Green Chronicle is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] greenchronicle [dot] co [dot] uk.
Our Contact details:
The Green Chronicle
68 Wakering Road,
Email: sales [at] greenchronicle [dot] co [dot] uk
|Making A Purchase|
Making a purchase could not be easier. Just browse our Online Shop, and click on any items that you wish to buy and add them to the shopping cart. Prices will be shown in Pounds Sterling. After you have finished your selection, click on "Checkout" or "Checkout Now" and you will be asked for a few details that we need to be able to satisfy the order.
Please Note: We reserve the right to refuse any order for any reason.
UK: You can choose the following payment methods:
Pay online via PayPal
PLEASE NOTE: Your order will only be sent out once we have received and processed your payment.
Everywhere else: You can choose the following payment methods:
Pay online via PayPal
PLEASE NOTE: The Green Chronicle takes no responsibility for confirming the importation requirements and regulations of the purchaser. Also we cannot accept cheques in any currency other than Pounds Sterling.
If you have any questions, email us at firstname.lastname@example.org
|Shipping And Handling|
The majority of orders will be sent via Royal Mail Postal Service (First Class, Second Class or Standard Parcel Service) for UK and Air Mail for Europe and Rest of the World. The charge will be based on postage, packaging and handling costs.
The minimum p&p charge for deliveries within the UK is 69p. The maximum charge is £4.95 for deliveries within the UK. Some products in The Green Chronicle Shop include postage and packing costs within the price and for these items, when ordered on their own, no further charge will be added.
Unfortunately sometimes orders can be delayed or go missing. As per the terms of the Royal Mail, items are not classed as lost until 15 working days after the due date.
We endeavour to deliver orders as soon as is possible. We will normally send out your order within 1-7 business days if the product is in stock. However due to the seasonal availability of some of our products the delivery time may be longer than stated above. If you require an item within a specific timescale (e.g. for a birthday) please let us know and we will advise on availability and projected delivery time.
If products are not in stock and will take longer than 1-7 business days to send to you, we will notify you and back order the requested product if you wish.
|Credit Card Security|
Issues of credit card security are dealt with by PayPal, whom we utilise to take online payments. The PayPal site is highly secure - they use industry-leading technology (such as SSL) to keep your information safe. At no point do we have access to your credit/debit card details.
If you need to reach us, please email us on sales [at] greenchronicle [dot] co [dot] uk.
Our address is:
The Green Chronicle,
68 Wakering Road,
The Green Chronicle does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
You have seven days to cancel your order from the time you receive the product(s). Provided that the product(s) returned to us are unopened (where applicable) and still of saleable quality we will refund the product(s) purchase price to you within 30 days of the date the notice of cancellation is given. We reserve the right to retain a proportion of the product price for products that include p&p in their price.
Please inform The Green Chronicle of your intention to cancel the sale by sending us a notice of cancellation in writing. This can be done via e-mail or post. The effective date of cancellation is the date on which the notice is sent. Include name, address and order number in the notice of cancellation. You are required to return the product(s) to The Green Chronicle and are responsible for bearing the costs of return. If, having issued a notice of cancellation, you do not then return the product(s) to The Green Chronicle, The Green Chronicle has the legal right to charge you for the direct cost of recovery of the product(s). Return the product(s) in question to the stated address for The Green Chronicle.
Returns of damaged/unusable goods:
If you receive product(s) sent by normal postal service that are damaged or unusable please get in touch with us within 7 days of receipt of the product(s) and we will be happy to replace the product(s) like for like or refund your money depending on the situation. PLEASE NOTE this statement does not include product(s) sent which require a signature upon delivery. If you believe that a product(s) sent has been damaged in transit please do not sign for the product(s). We will then be able to replace the product(s) or provide a refund.
Returns of product(s) after the initial 7 days will be decided at our own discretion.